PRIVACY POLICY

Hot Chilli Bells is fully aware of the potential risks associated with online entertainment and gaming offers. This Responsible Gaming Policy underscores our unwavering commitment to player protection, the safety of our users, and the promotion of a healthy and controlled gaming environment. Our goal is to ensure that using our platform remains a safe, enjoyable, and positive experience. We are proactively committed to preventing problematic gaming behavior and providing our users with the necessary tools and resources to stay in control.

The use of Hot Chilli Bells services is strictly reserved for individuals who have reached the age of 18. Minors are not permitted to open an account or become active on our platform under any circumstances. We conduct rigorous identity and age verifications to ensure strict compliance with this requirement. Should we discover that a minor has provided false information to gain access to our services, the account in question will be immediately and permanently blocked, and all associated transactions will be canceled or frozen in accordance with legal provisions.

We believe that gaming should be considered a form of entertainment and never a source of income or a means to solve financial or emotional problems. To maintain a healthy relationship with gaming, we recommend that our users internalize the following principles: Always set a fixed budget before playing and never exceed it. Only play with money you can comfortably afford to lose. Never try to recover losses by placing higher bets ("Chasing Losses"). Do not plan gaming as your primary leisure activity and ensure it does not conflict with your professional, family, or social obligations.

To help you always stay in control of your gaming behavior, we offer various control instruments on the Hot Chilli Bells platform, which you can activate in your account settings.

Deposit and Loss Limits

We strongly recommend setting financial limits. Deposit limits allow you to cap the maximum amount you can deposit into your account within a specific period (daily, weekly, or monthly). Loss limits allow you to determine the maximum amount of money you are allowed to lose within a defined period. Once a limit is reached, the system automatically prevents further deposits or bets until the chosen period has expired.

Session and Time Limits

To ensure that you do not spend more time on our platform than you intend, you can set session limits. This feature logs the time you are logged in and will notify you or automatically log you out once your predefined time limit is reached. This helps you take regular breaks and keep track of your playing time.

Time-outs and Self-Exclusion

If you feel you need a short break from gaming, you can request a temporary time-out. This can be set for a period ranging from 24 hours to several weeks. During this time, your account will be temporarily deactivated. For a longer break or in case of serious concerns regarding your gaming behavior, we offer the option of full self-exclusion. Self-exclusion can be requested for several months or years. During this period, you will not be able to access your account, open new accounts, and you will not receive any marketing materials from us.

Account Closure Guide

Should you decide, for any reason, to permanently stop using our platform, you always have the option to request the complete and permanent closure of your account through our customer service. We will process your request without delay.

It is important to critically reflect on one's own behavior. Warning signs of losing control can include: playing longer or with higher amounts than originally planned; neglecting work, studies, or family due to gaming; borrowing money or selling possessions to finance gaming; hiding your gaming behavior from family and friends; feeling restless or irritable when trying to reduce or stop gaming; using gaming to escape worries or negative emotions. If you recognize one or more of these symptoms in yourself, we strongly advise you to take immediate action.

If you fear that gaming is becoming a problem for you or someone close to you, it is crucial to seek professional help. There are numerous independent organizations and counseling centers that offer confidential and free support. We encourage you to contact professionals specializing in the treatment of gambling addiction to receive appropriate advice and therapy options. You do not have to go this path alone.

If you share a computer or mobile device with minors, it is your responsibility to ensure they do not gain access to our platform. We recommend that you never save your login credentials on the device and always lock the computer when leaving it. Furthermore, you may consider using special child protection software or filtering programs to effectively block access to online gaming services for minors at a system level.

We continuously strive to improve our internal processes for detecting problematic behavior. Our teams are regularly trained in the principles of responsible gaming to adequately assist customers in difficult situations and to competently support them in using our protection tools.

This Responsible Gaming Policy may be reviewed and updated regularly to incorporate new insights and best practices in the field of player protection.

For questions or if you need assistance, contact us: Email: [email protected] Phone: +49 30 12345678 Address: Musterstraße 1, 10115 Berlin, Germany